Great deal cheaper than stihl dealers
I left one star because zero stars was not an option and it's the PARTS AND REPAIR that made my review this way! Thr gentleman with strawberry spots on his face at parts and repair was RUDE, SEXIST, TALKED DOWN to me, LIED to me, and pretty much told me to stop bugging them! It's been 4 months, I'LL BUG AS MUCH AS I WANT! What happened to me and why I feel this way is a semi lengthy story, but I suggest you read it before you take any equipment for repair if you are a woman!! The gentleman and young lady and sales counter were awesome, they were very nice and very helpful. I'm not sure what the other counter was that printed my return ticket, but the gentleman that greeted me and pointed me in the right direction was very nice as well. However, PARTS OR REPAIR (I'm not sure which it's called) IS HORRIBLE WORSE SERVICE I'VE RECEIVED!!!!!!! So, I have an industrial riding mower that loves to break down, Russo offered a great price would come pick it up and repair it, and it's not too far from home, GREAT RIGHT? WRONG!!! They picked it up, and a week later still heard nothing, Ok o biggie they're fixing it, a month later we call them and are told it just so happens the technician will be tending to our mower that day (cough cough BS cough cough) two weeks after that phone call still nothing, so I go in to return the belts that were bought for that mower (because I obviously won't need them any time soon) and returned them no problem received great service, then I ask about my mower he says, "let me look it up, o we have had it for quite a while, I'll send you over to repair to speak with them" I go to repair or whatever, the first gentlemen said he can't find anything other then they have it in the computer, can't find paperwork, and asks the guy next to him if it's done, (I am not one to point out flaws but I was unable to get his name) the guy next to him had strawberry spots on his face very rudely says no then takes over speaking, he looks in the computer says the part that your mower required just came in (mind you, we were told if anything needed to be ordered they would call to check with us first) so the technician can now Begin work, and when it's ready WE WILL CALL YOU in a very rude manner! I leave and tell my husband, he calls a week later and is told the technician just looked at it (but we were told he looked at it weeks ago) and they need permission to order the part needed. WAIT WAIT DIDN'T THEY TELL ME IT WAS ALREADY ORDERED AND IN???? Just big run around, and it's been about for months now, AND STILL NO MOWER JUST LIES AND THE RUN AROUND!!!!! I don't know what's been done to my mower, what needs to be done, what's wrong with it, I know nothing except they've had it since the beginning of summer it's now October and I spent the summer mowing my lawn with a push mower, and MY YARDS SO BIG IT TAKES FOUR DAYS TO MOW IT THAT WAY!
Dropped off my chainsaw to get a repair estimate. The estimate, which I had to pay $35 for, took three weeks only to find out the repair is more costly than a new saw. I decided not to authorize the repair. When I picked the saw, they didn't even reassemble the unit. I essentially picked up a box of parts.
Great selection & prices on all my eXmark parts!!
I ordered parts via their e-Bay listing and contacted them to make sure that the parts would fit. Spoke with Joe & he made sure that the parts were a direct fit & beat the price of a belt I was going to order on-line as well. The customer service and attention to detail is superb!
Very disappointed with the service. No one could tell me why this took so long or why I'm getting the saw back disassembled.
I’m not sure what miss Tiffany Weaver there is talking about because from my experience(s) with that gentleman has and ALWAYS has been nothing but courteous, professional, and helpful. As a woman, he has NEVER talked down to me or any other women that I’ve seen him talk to while being there. I have had many conversations with him and have never had an experience like you have had. The fact that you would refer to him as someone with a mark on his face that is with him permanently is more rude than anything you said about him there. I do not believe it is right for you to go online and talk about somebody specifically by their physical deformities. I find it very hard to believe that they wouldn’t take care of you for no good reason or brush you off considering you talk to them multiple times. In my experience if I had an issue with something I wouldn’t let them give me service. If your lawnmower has been there for that long then shame on you for keeping it there for so long and not getting it back. I know I’m going to keep going there and I’m only going to go to that gentleman because he’s always been the most helpful out of everybody in that store. It’s not right to single out people specifically, Especially if you don’t have your facts straight. You could cost somebody their job by making up stories. It’s people like you Tiffany, they can change somebody’s life because you think you had a bad experience what if I gave you a bad review at your job and you lost that job I would take down your post and if you do I will take down ain. Then you should go apologize to that gentn, hake his hand and say I’m sorry
Russo Power Equipment is a US General Contractor based in Frankfort, Illinois. Russo Power Equipment is located at 21660 South La Grange Road, Frankfort, IL 60423, USA.
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